What are your hours?
Our storefront is open Monday-Friday, 8am to 4:30pm Eastern. We are closed on the following major holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the subsequent day. We are closed December 25-28, 2012 in observance of Christmas. We will be open on New Year's Eve this year.
How long does an order typically take?
Depending on the service, we generally offer turnaround times for jobs at the time the order is placed.
Quoted turnarounds are based off approval of artwork by the customer, by Barefoot Graphics and any third party invovled in the process. Turnarounds are not guaranteed and are subject to change.
Where are you located?
We are conveniently located at:
21878 F.D.R. Boulevard
Lexington Park, MD 20653
Travel 235 S, make a right onto F.D.R. Boulevard at the second traffic light after Gate 1 of the Patuxent River NAS. Our building is adjacent to the AMC Loews movie theater in Lexington Park, MD.
Click on this link to Get Directions
When do I need to pay?
Payment terms are specified on provided job quotations by Barefoot Graphics. A preauthorized credit card or check card is required of all new customers*. You may be required to complete our Preauthorization Form or call in your payment information. We accept all credit card types. Customers are welcome to provide payment in full at the time of the order if this is more convenient. Please see our Terms & Conditions for more information.
*Extended payment terms are available to large companies that have established a previous purchasing history with Barefoot Graphics and demonsrate the need for such a credit line through a high average sales per order with Barefoot Graphics or another printing vendor. A completed credit application is necessary to be submitted to us for our consideration and approval.
How do I make a payment?
If you need to pay an invoice or put down a credit card pre-authorization, please contact us at 301-862-5157. Have your quotation or invoice number ready. We accept all major credit cards.
When using the shopping cart portion of our website, you will only be able to make payments for the items that are for sale on our website. Our shopping cart will redirect you to Paypal, a secure payment method by which you can pay using credit card for your purchase. You do not need to have a paypal account to place an order. Simply choose to pay by credit card instead of choosing to pay by Paypal account when placing your order. After the purchase is complete, you will be directed back to our website.
What is a preauthorization?
Preauthorization places a temporary hold on a credit card for a specified amount. The hold will expire at the time of transaction or if several days go by and no final transaction takes place. Preauthorization is required for customers that do not have 30 day account terms and a long-standing credit history with Barefoot Graphics. Customers may choose to pay by a different means or with a different credit card at the time the total amount is due.
Please contact us if you find that the transaction has not expired for a job that you have paid for.
What file types do you accept?
Please note that files generated with the above Microsoft programs are not considered to be professional design programs in the printing industry. We accept these files for printing, but do not readily engage in editing these file types should a customer want us to make changes to their Microsoft files. Please output your Microsoft files as production ready, high quality PDF's prior to submitting them with your native files.
If you are looking for professional, predictable results with printing, consider upgrading to the latest Adobe Creative Suite products.
Do you offer graphic design services?
We certainly do! Please contact us for a quote.
Can you offer shipping or delivery of my products?
Yes. Be sure to provide all shipping information to us at the time the order is placed. Failure to do so may cause an increased shipping charge if an item we order through a third-party vendor is not drop-shipped directly to your shipping location.
Do you offer coupons?
We occasionally send out coupons and promotions through our email newsletter. Signup today at the top right of our website!
What is the process of my order?
It is best to ask us directly as different processes pertain to different jobs. Please call us at 301-862-5157.
How do I request a quotation?
Requesting a quotation is easier than ever! You can start by filling our our Contact form.
If you have a sample that clearly represents the qualities of the product you are requesting, let us know. We will likely request to see the sample.
Do you keep my files on your server?
Unless otherwise specified by our customers, we keep all submitted files on our servers. We have scheduled file backups that keep your files secure should you choose to place a reorder.
What happened with the old website?
We discontinued use of our old website. Although it was very cool and offered a lot of features, it was not what the majority of our customers wanted or felt comfortable using.
We hope that this new website will make your experiences even more enjoyable at Barefoot Graphics.
RGB vs. CMYK
Simple question, long answer:
RGB files are prefered for our large format workflow. If you have been told that your file is going on our large format production equipment, RGB files are preferred - specifically the Adobe RGB 1998 profile as opposed to sRGB... Our large format equipment likes to make the conversion as it will ultimately be printed CMYK (plus Light Cyan and Light Magenta).
CMYK files are preferred for our small format production equipment. Do your best to make all files within a document CMYK.
Can I get a proof? How long does that take?
We provide PDF proofs for almost all jobs submitted to us. Unless a third-party is involved with the order, we generally try to provide proofs in 24hrs. There are instances when this timeframe is expanded due to the complexity of the artwork or if a PDF is not being generated properly and requires additional attention.
Hard proofs (or printed proofs) are available for an additional charge. Unlike PDFs, Hard Proofs will provide you an accurate portrayal of color output. If you are concerned about the color output of your job, please request this type of proof in addition to your PDF proof.
Why does this order cost more than my previous?
There are many reasons why our pricing can fluctuate from year to year. Cost increases are expected from year to year. Please keep in mind that your job balances the following consumables and factors:
If I bring in my own paper, can you print on it?
No, we do not print on customer-supplied paper under any circumstances.