FAQs

Q

RGB vs. CMYK

A

Simple question, long answer:

RGB files are prefered for our large format workflow. If you have been told that your file is going on our large format production equipment, RGB files are preferred - specifically the Adobe RGB 1998 profile as opposed to sRGB... Our large format equipment likes to make the conversion as it will ultimately be printed CMYK (plus Light Cyan and Light Magenta).

CMYK files are preferred for our small format production equipment. Do your best to make all files within a document CMYK. 

Q

Can I get a proof? How long does that take?

A

We provide PDF proofs for almost all jobs submitted to us. Unless a third-party is involved with the order, we generally try to provide proofs in 24hrs. There are instances when this timeframe is expanded due to the complexity of the artwork or if a PDF is not being generated properly and requires additional attention.

Hard proofs (or printed proofs) are available for an additional charge. Unlike PDFs, Hard Proofs will provide you an accurate portrayal of color output. If you are concerned about the color output of your job, please request this type of proof in addition to your PDF proof.

Q

Do you keep my files on your server?

A

Unless otherwise specified by our customers, we keep all submitted files on our servers. We have scheduled file backups that keep your files secure should you choose to place a reorder.   

Q

Do you offer graphic design services?

A

We certainly do!  Please contact us for a quote.

Q

How long does an order typically take?

A

Depending on the service, we generally offer turnaround times for jobs at the time the order is placed.

Quoted turnarounds are based off approval of artwork by the customer, by Barefoot Graphics and any third party invovled in the process.  Turnarounds are not guaranteed and are subject to change.

Q

If I bring in my own paper, can you print on it?

A

No, we do not print on customer-supplied paper under any circumstances.

Q

What are your hours?

A

Our storefront is open Monday-Friday, 8am to 4:30pm Eastern.

Q

What file types do you accept?

A

ADOBE CREATIVE SUITE FILES FROM THE FOLLOWING SOFTWARE: ADOBE PHOTOSHOP, INDESIGN, ILLUSTRATOR, ACROBAT

  • Photoshop files should be converted to a print-quality file type and resolution.  Suggested/acceptable file formats are .jpg, .tiff, .eps, .pdf.  If you want to submit a .psd file, please make sure the resolution is 300 dpi or above at 100% size for small format printing, 100 dpi or above at 100% size for large format printing.  Text should be rasterized prior to file submission. 
  • Indesign Files should be submitted as a Packaged folder (Including the .indd layout file, a Fonts folder and a Links folder).  Be sure to compress this folder prior to submitting your files using popular compression programs such as Winzip or Stuffit.  Include a High Quality PDF w/ cropmarks and .125" bleeds.  Avoid drop shadows and transparencies.
  • Illustrator files should be submitted as .eps files.  Be sure to outline all fonts prior to file submission.
  • Acrobat PDF files should be submitted either "High Quality" or Press Quality" PDFs.  We preflight PDFs with Pitstop, an Acrobat plugin that determines whether your file is considered to be print-ready.  You are encouraged to submit a printed hard copy of your PDF files so that we can determine that we are printing what you are expecting. 

MICROSOFT WORD, EXCEL, POWERPOINT AND PUBLISHER FILES

Please note that files generated with the above Microsoft programs are not considered to be professional design programs in the printing industry.  We accept these files for printing, but do not readily engage in editing these file types should a customer want us to make changes to their Microsoft files.  Please output your Microsoft files as production ready, high quality PDF's prior to submitting them with your native files. 

If you are looking for professional, predictable results with printing, consider upgrading to the latest Adobe Creative Suite products.

Q

What happened with the old website?

A

We discontinued use of our old website. Although it was very cool and offered a lot of features, it was not what the majority of our customers wanted or felt comfortable using. 

We hope that this new website will make your experiences even more enjoyable at Barefoot Graphics. 

Q

Where are you located

A

We are conveniently located at:

Barefoot Graphics
21878 F.D.R. Boulevard
Lexington Park, MD 20653

FROM NORTH:

Travel 235 S, make a right onto F.D.R. Boulevard at the second traffic light after Gate 1 of the Patuxent River NAS.  Our building is adjacent to the AMC Loews movie theater in Lexington Park, MD.

Click on this link to Get Directions